At Remote Location with Video Tech Rep.

This picture shows one of many possible ways Video Tech Rep can be used. Here a technician is being guided through troubleshooting and repair by an expert at a remote location providing tech support (seen to the right). The mobile camera on the tripod sends live video about the hardware being worked on to the expert at the tech support location. The expert relays instructions to the technician via the headset worn by the technician seen above. The cart near the technician with the monitor on it, can be used to show diagrams and sketches sent live from the expert at the tech support location if need be.

At Location Providing Technical Support

Above shows what the expert a the tech support site can see on their monitor. The monitor shows video from the Remote Video Tech Rep site (seen to the left). In this case a close-up of the hardware the remote technician is working on. The expert can ask the technician to move the camera about to see and check other things, such as the data on a computer screen. He can even see the technicians hands and guide them with appropriate instructions.

At Remote Location with Video Tech Rep.

This panel shows a schematic being displayed real-time from the remote tech support site ( to the right). Also shown is a sketch ( white board) which is drawn for the technician. The white board sketch helps explain to the technician how to do something if the operation required is complex and hard to describe verbally.

At Location Providing Technical Support

On the left half of the monitor above is a schematic which the tech support expert has chosen to display to the technician at the remote site ( to the left). This is called application sharing. He can also draw a sketch for the technician at the remote site via the white board shown on the right side of the monitor above.

At Remote Location with Video Tech Rep.

Shown here is a purchase order menu presented to the technician by the tech support person. The left part of the screen shows the purchase order. The top right part of the screen shows a picture of the technician himself standing in front of his camera. At the bottom right of the screen shows the technician's finger presssing or clicking on the "Apply Signature" button. (Not just purchase orders but other types of documents can also be endorsed.)

At Location Providing Technical Support

Above, on the right half of the screen is shown a snap shot image of the technician who justed pressed the "Apply Signature" button. The left part of the screen shows the purchase order presented to the technician. The snap shot is time and date stamped on the top. Both the purchase order and the snap shot have now been electronically signed and locked as record of the transaction.